Helpdesk Technician
Philippines
Full Time
2 hours ago
No Sponsorship
Key skills
Communication
About this role
Role Overview
- Provide first-line IT support via phone, email, or in person
- Troubleshoot and resolve hardware, software, and network issues
- Guide users through problem resolution and escalate when needed
- Log, track, and follow up on incidents to ensure resolution
- Install, configure, and maintain desktops and laptops
- Support network connectivity (local and remote)
- Coordinate with internal teams and external vendors
- Recommend improvements to IT processes and support services
Requirements
- Minimum of 1 year experience in an IT Helpdesk or technical support role
- Strong knowledge of computer systems, mobile devices, and basic networking
- Experience with help desk tools and remote support applications
- Ability to diagnose and resolve technical issues efficiently
- Good problem-solving and analytical skills
- Excellent communication skills and customer-focused mindset
- Able to stay calm, patient, and professional when handling issues
Benefits
- Competitive Salary Package + HMO coverage with free dependent + Life Insurance Coverage
- Comprehensive training, with ongoing coaching and development
- A vibrant and rewarding recognition program
- We love to celebrate our people!
- Proud of our fun, friendly and supportive team environment