Change & Communications Manager – AI Adoption

Role Overview

• Drive effective adoption of AI‑enabled ways of working by translating AI strategy and program outcomes into clear impacts, readiness actions, and behaviour change for people across the firm.
• Partner with program leads and change managers to shape and deliver change strategies that support successful business transformation across projects.
• Provide senior‑level oversight and support to the design and delivery of change initiatives across workstreams, including communications, stakeholder engagement, and capability uplift.
• Designing and supporting training plans and activities across the teams.
• Developing portfolio communication plans and writing communications in conjunction with corporate affairs communication standards.
• Contribute strategic input to the translation of transformation objectives into practical, executable change plans aligned to business priorities.
• Support the planning, sequencing, and integration of change activities across strategy, design, and implementation phases.
• Proactively identify risks, issues, and dependencies impacting adoption, advising on mitigation strategies and course corrections.
• Support engagement with senior stakeholders and executives by preparing insights, materials, and recommendations that enable effective sponsorship and decision‑making.
• Champion a people‑centric approach to change, supporting initiatives that enhance leadership alignment and employee experience.
• Work alongside cross‑functional teams to enable delivery of change outcomes, providing clarity, guidance, and problem‑solving support where required.
• Contribute to capability uplift initiatives that strengthen change maturity and foster a high‑performing, learning‑oriented environment.
• Build and maintain strong, trusted relationships with clients and internal teams through collaboration, credibility, and consistent delivery.

Requirements

• Extensive experience in change management across strategy, design, and planning.
• Proven track record delivering complex change initiatives and achieving adoption at scale.
• Demonstrated ability to engage and influence senior executives, building trusted advisor relationships.
• Strong experience developing and leading capability uplift programs for teams.
• Relationship-led with strong executive presence; able to command credibility with senior leaders.
• Flexible, pragmatic problem solver with a proven ability to navigate organisational complexity.
• Outcome-focused and growth-oriented, with a strong sense of accountability for impact and delivery.
• Excellent communicator and influencer, able to simplify complexity and drive alignment.
• Inclusive, empathetic leader who prioritises employee experience and engagement.
• Resilient, adaptable, and comfortable working across diverse sectors and change contexts.
• Learning and global mindset to continually adapt and change the more we learn locally about AI and adopt global strategies and knowledge to assist local execution.
• Ability to work across Lines of Services to bring together a firm wide change plan meeting the firm and LoS specific needs.

Benefits

• Flexibility means trusting you to choose when, where, and how you work—balancing what’s best for you, your team, and your clients to grow and thrive together.
• Clear paths for career progression supported by continuous learning and leadership development.
• Generous leave entitlements to support your work-life balance
• including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks.
• A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.