Act as an escalation point for IT Support, resolving complex incidents and requests while ensuring SLOs and OLAs are met
Maintain and administer core SaaS platforms including Okta, Atlassian, Google Workspace, Jamf, and Intune
Execute and improve user lifecycle workflows (onboarding, offboarding, access management)
Support and optimize Jira Service Management workflows, SLAs, and asset data
Maintain accuracy of asset and license data across systems such as Torii, Jamf, and Firstbase
Monitor system health and perform regular maintenance, updates, and improvements
Deliver small-to-medium changes, configuration updates, and improvements with a focus on low risk and clear communication
Create and maintain clear, structured documentation in Notion for support processes and runbooks
Analyze support trends and ticket data to identify friction and propose practical improvements
Implement workflow improvements and automation to reduce repetitive tasks
Support the preparation of systems and documentation for AI-assisted IT workflows

Experience in Corporate IT, Internal IT, or Systems Engineering in a SaaS or technology company
Strong experience with identity and access management (Okta or similar)
Experience managing endpoints, ideally macOS environments with Jamf (and/or Intune for Windows)
Experience administering SaaS tools such as Google Workspace and Atlassian
Solid ITSM foundations (incident, request, and change management)
Experience working with service desk platforms, ideally Jira Service Management
Strong troubleshooting skills across identity, endpoints, and SaaS applications
Experience improving workflows through automation, integrations, or process improvements
Strong communication skills and ability to work effectively with cross-functional stakeholders
A structured, reliable approach to operational work and ownership of outcomes.

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Everyone is welcome here.

IT Engineer – Contractor

Key skills