Own and resolve complex IT Infrastructure incidents and service requests, acting as an escalation point for IT Support and helping ensure SLOs and OLAs are met
Administer, maintain, and improve core internal platforms including Okta, Atlassian, Google Workspace, Microsoft 365, Jamf, Intune, HiBob, Torii, Jira Service Management, and 1Password
Design and implement automations for onboarding, offboarding, access management, device management, and other internal IT workflows
Improve the IT service management foundation, including workflows, SLAs, asset data quality, service operations, and knowledge management
Strengthen the quality and reliability of asset and license management data across systems such as Torii, Jamf, Intune, and Firstbase
Contribute to internal IT projects such as migrations, upgrades, systems changes, and operational improvements with a focus on low-risk execution and clear communication
Create and maintain clear, useful, AI-consumable documentation in Notion, including runbooks, troubleshooting guides, and architectural context
Partner with stakeholders across Security, People, Finance, Product Operations, and R&D to assess risk, improve tooling, and support scalable internal operations
Identify high-value opportunities to reduce toil, improve service quality, and introduce safe AI-assisted workflows in IT

Several years of experience in Corporate IT, Internal IT, Systems Engineering, or a similar hands-on role in a modern SaaS or technology company
Strong experience with identity and access management, ideally with Okta administration
Strong experience with device management and endpoint operations across macOS and Windows, ideally using Jamf and Intune
Experience administering a broad SaaS environment and owning internal systems beyond frontline support
Solid ITSM foundations, including incident, request, change, and problem management in a practical SaaS environment
Experience working with service desk and service management platforms, ideally Jira Service Management
Strong troubleshooting skills across identity, endpoints, applications, and general corporate infrastructure
Experience improving workflows through automation, integrations, APIs, webhooks, or low-code tooling
Strong written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders
A high level of ownership, good judgment, and a structured approach to problem-solving.

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Senior IT Engineer

Key skills