High Risk Incident Coordinator

Role Overview

• Conduct deep-dive, retrospective investigations into high-risk incidents (e.g., fraud, safety, content, listing, and account integrity)
• Analyze incident data to identify root causes, patterns, and gaps in existing defenses
• Evaluate the effectiveness of current risk mitigation strategies and recommend improvements to prevent recurrence
• Partner closely with Engineering, Product, and Platform teams to communicate findings and influence system enhancements
• Support coordination and tracking of remediation efforts across cross-functional stakeholders
• Maintain clear, accurate documentation of investigations, insights, and recommendations
• Contribute to internal risk tracking frameworks (e.g., risk registers) and ongoing risk mitigation initiatives
• Provide actionable insights to inform policy, product, and operational improvements
• Support special projects and ad hoc initiatives aligned with broader risk and safety priorities

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Security, Risk Management, or a related field (MBA preferred)
• 5-7 years of experience in Trust & Safety, Fraud, Risk Operations, or incident investigation roles within digital platforms
• Proven experience handling high-severity incidents involving fraud, abuse, or user safety
• Strong analytical mindset with the ability to perform post-incident/root cause analysis and identify systemic risks
• Experience working in cross-functional environments with Engineering, Product, or Platform teams
• Proficiency with tools such as Incident.io, Asana, Airtable, or similar project/incident management platforms
• Advanced proficiency in Google Workspace (Docs, Sheets, Slides), including data analysis and automation
• Familiarity with collaboration tools such as Slack, Gmail, and Zoom
• Excellent attention to detail and ability to identify trends across complex datasets
• Demonstrated ability to take initiative, operate independently, and drive solutions to completion.
• Experience in large-scale technology or marketplace environments
• Background in roles such as Trust & Safety Analyst, Fraud Investigator, or Risk Analyst
• Experience influencing product, policy, or compliance decisions based on investigative findings.