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High Risk Incident Coordinator at Maleda Tech | JobVerse
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High Risk Incident Coordinator
Maleda Tech
Remote
Website
LinkedIn
High Risk Incident Coordinator
United States
Contract
2 hours ago
$45 - $54 USD
No Visa Sponsorship
Apply Now
Key skills
Risk Management
Collaboration
About this role
Role Overview
Conduct deep-dive, retrospective investigations into high-risk incidents (e.g., fraud, safety, content, listing, and account integrity)
Analyze incident data to identify root causes, patterns, and gaps in existing defenses
Evaluate the effectiveness of current risk mitigation strategies and recommend improvements to prevent recurrence
Partner closely with Engineering, Product, and Platform teams to communicate findings and influence system enhancements
Support coordination and tracking of remediation efforts across cross-functional stakeholders
Maintain clear, accurate documentation of investigations, insights, and recommendations
Contribute to internal risk tracking frameworks (e.g., risk registers) and ongoing risk mitigation initiatives
Provide actionable insights to inform policy, product, and operational improvements
Support special projects and ad hoc initiatives aligned with broader risk and safety priorities
Requirements
Bachelor’s degree in Computer Science, Engineering, Information Security, Risk Management, or a related field (MBA preferred)
5-7 years of experience in Trust & Safety, Fraud, Risk Operations, or incident investigation roles within digital platforms
Proven experience handling high-severity incidents involving fraud, abuse, or user safety
Strong analytical mindset with the ability to perform post-incident/root cause analysis and identify systemic risks
Experience working in cross-functional environments with Engineering, Product, or Platform teams
Proficiency with tools such as Incident.io, Asana, Airtable, or similar project/incident management platforms
Advanced proficiency in Google Workspace (Docs, Sheets, Slides), including data analysis and automation
Familiarity with collaboration tools such as Slack, Gmail, and Zoom
Excellent attention to detail and ability to identify trends across complex datasets
Demonstrated ability to take initiative, operate independently, and drive solutions to completion.
Experience in large-scale technology or marketplace environments
Background in roles such as Trust & Safety Analyst, Fraud Investigator, or Risk Analyst
Experience influencing product, policy, or compliance decisions based on investigative findings.
Apply Now
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