Monitor back-order and planning reports on a regular basis to proactively identify supply risks and opportunities
Analyse supply chain data and develop clear, actionable solutions to improve product availability and customer satisfaction
Collaborate closely with supply chain, sales, marketing and other internal and external stakeholders to ensure accurate forecasting and optimal stock levels
Actively participate in meetings with planners and country teams to stay aligned on potential supply issues and product allocation decisions
Provide timely and transparent information to the sales force, enabling effective customer communication and expectation management
Contribute to the success of New Product Introductions by partnering with the European Marketing team to ensure timely product availability across all European warehouses at market launch
Support the Customer Success Manager in mid
and long-term projects designed to enhance customer experience and services, with a strong focus on Customer Care and Service & Repair processes
Leverage innovation and AI-enabled tools to continuously improve reporting, data analysis, communication effectiveness, and the overall customer experience

Bachelor’s degree in management, Industrial management, Business, Life Sciences, or a related field
At least 1 or 2 years of experience in a similar role, preferably within the medical device industry
Basic knowledge of SAP and working knowledge of Microsoft Excel, including pivot tables
Proficiency in English (reading, conversation, and writing); additional European languages are a plus
Strong analytical, organizational, and project management skills with a focus on execution excellence
Excellent communication skills with a proven ability to collaborate and influence effectively in a cross-functional, matrixed environment
Ability to work independently in a remote environment, demonstrating strong ownership, accountability, and self-organization

Customer Success Specialist

Key skills