Support Engineer – Atellica, Chemistry, Immunoassay

Role Overview

• Providing phone/email support for internal/external customers
• Consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool
• Demonstrating a high level of technical expertise in clinical laboratory practice while supporting Atellica/Chemistry/Immunoassay
• Taking timely action and ownership on all open tickets to troubleshoot and resolve internal/external customer issues
• Meeting/Exceeding individual service level metrics to meet the needs of the customer/business

Requirements

• Associate or Bachelor’s degree in a science-related or engineering field, or equivalent experience
• 3-7 years comparable experience
• Proficient in Microsoft Office Suite including Outlook, Excel, Word and other applications
• Willing to travel up to 20%

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time