Senior Manager, Clinical Applications

Role Overview

• Develop, implement, and oversee functional Application management plans for the portfolio of systems.
• Manage and document application, system, and performance controls in line with industry best practices.
• Manage application operations activities and staff; monitor, review, investigate, and escalate system support events in technical areas relating to application performance.
• Develop, implement, and maintain functional metrics such as KPIs and QTLs, inclusive of Uptime, System/Capability Utilization.
• Form partnerships with Business Owners and IT Infrastructure to ensure Enterprise class support is given to these business-critical systems.
• Partner with Computer Systems Validation and Technical Delivery to ensure that validation and regulatory documentation is completed to ensure compliance with GxP standards.
• Work with Worldwide business clients to document business requirements for projects and applications interfaced with it.
• Lead Data Governance across team ensuring appropriate rigor and discipline is present across data integration, mastering, and management for all systems within the clinical portfolio.
• Perform system configuration and functional testing ensuring it meets requirements and specifications.
• Partner with Technical Delivery to Write and review validation scripts and user acceptance testing for new workflows and processes.
• Provides technical expertise and training to teammates and business users.
• Work with project teams and users to resolve or escalate technical issues.
• Estimate and plan implementation activities.
• Work with software vendors to understand and support existing and future functionality.
• Co-ordinate system Disaster Recovery (DR) testing as required.
• Write, review, and update Standard Operating Procedures, Work Instructions and Business Guidelines for both IT technicians and end users.

Requirements

• Bachelor’s degree preferably in a technical discipline.
• Minimum of 8 years’ experience managing application performance, health, and availability or equivalent experience.
• Demonstrated expertise in people leadership includes inspiring, coaching, and developing diverse teams, while effectively managing team dynamics, resolving conflicts, and recognizing individual strengths for optimal performance.
• Familiar with databases like Oracle or SQL Server.
• Knowledge of Quality Assurance functions.
• Experience in the pharma, CRO, or other health-related industry.

Tech Stack

• Oracle
• SQL

Benefits

• We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity.