Manage a team of Business Configuration Analysts focused on the accurate and timely configuration of business rules, benefits, and system parameters
Oversee daily operations, ensuring data integrity, compliance with regulatory and organizational standards
Drive continuous process improvements to enhance client satisfaction and operational efficiency
Prioritize work to meet evolving business demands while maintaining optimal turnaround times
Monitor key performance indicators such as productivity, quality, and client service outcomes
Act as a key liaison between internal stakeholders and the team
Coach and mentor team members, promoting professional growth and career development

University degree in business administration or college diploma in a related field or equivalent
5+ years of experience in group insurance and in employee management
2+ years in a leadership or team lead role
Strong understanding of operational workflows, client onboarding methodology, eligibility and claims processes
Excellent communication, facilitation, and stakeholder management skills
Proficiency in Microsoft Office Suite
Experience with MS Project is a plus
Experience with business intelligence tools (an asset)
Basic understanding of data privacy and security standards
Bilingualism in English and French is an asset, enhancing your ability to connect with a broader client base.

Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.
100% employer-matched Defined Contribution Pension Plan
Annual Incentive Bonus which recognizes your contribution to our success.
In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
Flexible work arrangements and emphasis on work-life balance.
Remote and hybrid work options.
Opportunities for personal learning and growth with opportunities for career development.

Team Leader – Client Solutions, Policy Administration

Key skills