AnalyticsLeadershipStakeholder ManagementRisk ManagementDecision Making
About this role
Role Overview
Set the strategic direction for the Wholesale Market Services and Development Services aligning plans to Anglian Water’s wider business strategy and regulatory obligations
Lead and drive upper quartile performance across key market measures ( RMeX , DMeX , BRMeX ) , translating targets into clear priorities, governance and measurable outcomes
Build influential relationships with key external stakeholders ( eg our regulators , MOSL, developers, retailers, NAVs ) and other influential partner s and represent Anglian Water in forums and negotiations
Lead commercial performance and revenue recovery , including robust forecasting, financial control and delivery on an operating budget of £5m and more than £400m annual cash from services
Shape and deliver strategies that support growth across the region, enabling new connections and development delivery while reducing friction across the end-to-end value chain
Provide visible, inclusive leadership for 150 colleagues, building capability, engagement and succession across a matrixed operation model .
Develop high-performing teams, fostering a culture of safety, wellbeing, continuous improvement and operational discipline
Strengthen governance, risk management and controls, ensuring compliant delivery of market and developer services, and effective management of disputes, escalations and assurance activity
Sponsor continuous improvement and digital transformation across people, process, data and technology, using insight (including smart meter and consumption analytics) to improve outcomes.
Drive sustained reductions in business demand in line with regulatory commitments and government expectations, embedding water efficiency and demand management into service delivery
Collaborate across Anglian Water (Customer Experience, DDaT , Asset Planning, Finance, HR and Operations) to align investment, operational capacity and customer outcomes
Champion a “Safer Every Day” culture, ensuring health, safety and wellbeing are integral to decision making and operational delivery
Requirements
Significant senior leadership experience in large, complex organisations
Deep knowledge of the water industry, ideally with NHH or wholesale experience
Strong strategic, commercial and regulatory acumen
A track record of leading multi-disciplinary teams and driving transformation
Excellent stakeholder management—internal / external, and board level
Demonstrable ability to balance customer outcomes, performance and affordability
A passion for innovation, continuous improvement and digital capability
The credibility and confidence to represent Anglian Water at national forums.
Benefits
Competitive pension scheme
Anglian Water double-matches your contributions up to 6% (maximum 12% company contribution)
Car allowance
Personal private health care
Annual bonus scheme
30 days leave + Bank Holidays
Life Cover at 8x your salary
Flexible benefits to support your wellbeing and lifestyle