Head of Wholesale and Developer Services

Role Overview

• Set the strategic direction for the Wholesale Market Services and Development Services aligning plans to Anglian Water’s wider business strategy and regulatory obligations
• Lead and drive upper quartile performance across key market measures ( RMeX , DMeX , BRMeX ) , translating targets into clear priorities, governance and measurable outcomes
• Build influential relationships with key external stakeholders ( eg our regulators , MOSL, developers, retailers, NAVs ) and other influential partner s and represent Anglian Water in forums and negotiations
• Lead commercial performance and revenue recovery , including robust forecasting, financial control and delivery on an operating budget of £5m and more than £400m annual cash from services
• Shape and deliver strategies that support growth across the region, enabling new connections and development delivery while reducing friction across the end-to-end value chain
• Provide visible, inclusive leadership for 150 colleagues, building capability, engagement and succession across a matrixed operation model .
• Develop high-performing teams, fostering a culture of safety, wellbeing, continuous improvement and operational discipline
• Strengthen governance, risk management and controls, ensuring compliant delivery of market and developer services, and effective management of disputes, escalations and assurance activity
• Sponsor continuous improvement and digital transformation across people, process, data and technology, using insight (including smart meter and consumption analytics) to improve outcomes.
• Drive sustained reductions in business demand in line with regulatory commitments and government expectations, embedding water efficiency and demand management into service delivery
• Collaborate across Anglian Water (Customer Experience, DDaT , Asset Planning, Finance, HR and Operations) to align investment, operational capacity and customer outcomes
• Champion a “Safer Every Day” culture, ensuring health, safety and wellbeing are integral to decision making and operational delivery

Requirements

• Significant senior leadership experience in large, complex organisations
• Deep knowledge of the water industry, ideally with NHH or wholesale experience
• Strong strategic, commercial and regulatory acumen
• A track record of leading multi-disciplinary teams and driving transformation
• Excellent stakeholder management—internal / external, and board level
• Demonstrable ability to balance customer outcomes, performance and affordability
• A passion for innovation, continuous improvement and digital capability
• The credibility and confidence to represent Anglian Water at national forums.

Benefits

• Competitive pension scheme
• Anglian Water double-matches your contributions up to 6% (maximum 12% company contribution)
• Car allowance
• Personal private health care
• Annual bonus scheme
• 30 days leave + Bank Holidays
• Life Cover at 8x your salary
• Flexible benefits to support your wellbeing and lifestyle