Monitor the company emails, faxes, and chat line as assigned.
Provide detailed information while assisting requestors with status of requests for medical records.
Field emails or faxes to the appropriate departments.
Ensure notes are accurate and detailed. All actions require a note in Med-Release.
Making sure we provide detailed information to clients, patients and requestors.
Fax and/or email records securely to requestors when requested.
Assist requestors and patients on how to submit a request online or by fax.
Assist requestors on how to download medical records through Med-Release.
Meet daily goals of 100 emails resolved or 200 faxes depending on assigned inbox

Excellent communication skills, strong analytical and problem-solving skills
Type 35+ WPM
Ability to multi-task, prioritize duties, and have strong time management skills
Proficient computer skills with software applications such as Microsoft Office
High school diploma or GED required
Previous Medical Records Experience – Knowledge of HIPAA preferred but not required

Customer Service Specialist – Outreach

Key skills