Business Analyst

Role Overview

• Drive end‑to‑end process excellence across the International Vehicle Payments Technology landscape.
• Act as a strategic partner to Technology and Business leadership.
• Identify, analyze, and transform operational processes to enhance efficiency, reduce risk, and increase commercial value.
• Report directly to the VP, IT Performance.
• Collaborate with International Vehicle Payments Technology Leadership, Product Leadership, and Business Stakeholders.
• Leading end‑to‑end analysis of cross‑functional business processes to identify inefficiencies, duplication, control gaps, and operational risks.
• Documenting current‑state processes using structured modelling standards such as BPMN.
• Designing future‑state processes aligned to strategic goals, regulatory requirements, and performance targets.
• Applying Lean, Six Sigma, and value‑stream methodologies to drive measurable cycle‑time reduction, cost optimization, and quality uplift.
• Establishing process ownership models, governance structures, and performance metrics.
• Building and maintaining a structured process inventory and control framework.
• Tracking and reporting measurable improvement outcomes to ensure sustained benefits realisation.
• Defining operational KPIs aligned to strategic and process objectives.
• Using data‑driven analysis to diagnose root causes and validate improvement hypotheses.
• Supporting development of performance dashboards and management reporting.
• Partnering with business leaders to monitor and refine process performance.
• Translating process improvements into clear functional and non‑functional system requirements.
• Facilitating discovery workshops to eliminate ambiguity and streamline workflows.
• Ensuring technology solutions align to agreed future‑state processes.
• Conducting change impact assessments related to process redesign and operating model changes.
• Supporting stakeholder adoption through documentation, training, and governance enablement.

Requirements

• Qualified by experience, with a proven track record in business analysis.
• Bachelor Degree considers as desirable
• 5+ years of business analysis experience within an international organization.
• Experience in the payments industry is highly desirable.
• Strong proficiency in Microsoft Visio (professional level); experience with Power BI is a plus.
• Familiarity with the BPMN framework would be an advantage.
• Significant experience leading end‑to‑end business process improvement within complex, technology‑enabled environments.
• Expertise in structured methodologies such as Lean, Six Sigma, BPMN, or value‑stream mapping.
• Proven track record delivering measurable operational improvements (e.g., cost, cycle time, quality, control).
• Strong capability in current‑state assessment, root‑cause analysis, and future‑state design.
• Experience establishing process governance, ownership models, and performance metrics.
• Ability to translate process redesign into system, data, and control requirements.
• Confident facilitation of cross‑functional workshops to diagnose inefficiencies and drive alignment.
• Strong analytical and structured problem‑solving skills, with the ability to use data to quantify impact.
• Certification in Lean, Six Sigma, BPM, or equivalent disciplines (Desirable).
• Recognised Business Analysis certification (e.g., BCS, CBAP, PMI‑PBA).

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401(k) plan (subject to eligibility)
• Virtual fitness classes offered company‑wide
• Robust PTO including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support for local and national organizations
• Fun culture with company‑wide contests and prizes