About this role
Role Overview
- Configuring and setting-up workstations and laptops for our on-site customers
- Answering internal and external customer inquiries for hardware and software issues and resolving problems swiftly
- Managing the monitoring, support and troubleshooting for our infrastructure and operating issues involving failures, degradation and event-correlation
- Initiating corrective actions to resolve connectivity and minimize downtime ensuring availability of our IT environment to customers
- Developing detailed technical documentation and standard operating procedures to provide process and procedure information and best-practice
- Collaborating with cross-functional technical teams and vendors to provide prompt problem escalation and resolution and reduce down-time
Requirements
- Have experience of backup procedures
- Have experience with Office365
- Have a good understanding and experience of software monitoring tools
- Have excellent interpersonal skills and the ability to build effective working relationships with teams across our organization
- Have great organizational skills when dealing with multiple priorities and issues
- Have excellent troubleshooting skills and be able to resolve IT infrastructure and operational issues
- Have good verbal and written communications skills and able to produce technical documentation and Standard Operating Procedures
- Have experience of performing hardware and software installations, configuring desktops and laptops, and troubleshooting issues
Benefits
- Health care plans and benefits
- Modern Family Benefits, including maternity, paternity, adoption and surrogacy
- Life assurance and accident policies
- Comprehensive pension and retirement plans
- Access to learning and development resources