Associate Payroll Support Specialist

Role Overview

• Provide expert-level support for payroll processing, compliance, and system functionality.
• Ensure payroll procedures meet internal standards and external regulatory requirements.
• Stay current on evolving payroll regulations and technologies and apply insights to improve processes and the customer experience.
• Respond to customer inquiries via email, callbacks, and live chat, delivering timely, clear, and empathetic support.
• Provide customers with self-service resources, including Help Center articles and documentation.
• Manage multiple customer requests, ensuring proper prioritization and effective resolution.
• Collaborate with internal teams, including Product, Compliance, Implementation, and Professional Services, to troubleshoot issues and develop solutions.
• Contribute to the internal and external knowledge base, ensuring accuracy and accessibility for team members and customers.
• Participate in cross-functional projects to enhance payroll processes and customer support.
• Assist in creating and maintaining Help Center articles.
• Use analytical skills to identify gaps in payroll products and processes and propose innovative solutions.
• Operate effectively under pressure, especially during peak periods or escalated situations.
• Engage in internal training and professional development to maintain a high level of product and payroll expertise.
• Stay informed about industry trends and regulatory updates to provide the best possible support.

Requirements

• Advanced knowledge of payroll processing, compliance, and quality assurance.
• Exceptional written and verbal communication skills, with the ability to handle conflict professionally.
• Strong problem-solving and analytical skills to address complex payroll issues.
• Ability to manage time efficiently and work on multiple projects simultaneously.
• Collaborative mindset with experience working across departments.
• Native German speaker (or equivalent C2 level) and fluent in English (business/professional proficiency).

Benefits

• Competitive total compensation package—reviewed annually—including salary, benefits, and pre-IPO equity.
• 28 days of paid vacation, plus an additional day after 2 and 4 years of service.
• One fully paid Impact Day to support environmental or social initiatives.
• Generous family leave, child-support benefits, mental health support, and sabbatical opportunities.
• Regular team meals, cultural initiatives, and events such as local Summer Sessions and year-end celebrations, plus healthy snacks, drinks, and a weekly catered lunch.