Call Center Specialist

Role Overview

• Maintain appropriate knowledge of core systems and CCU’s products and services
• Answer incoming calls and member questions in a prompt and professional manner
• Present and explain beneficial products to members and assist in meeting their vast financial needs
• Open new memberships, accounts, and services
• Assist members with requests for account research needs
• Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures
• Proactively educate members on the ease of doing business with CCU through our many electronic service channels
• Assumes responsibility for other projects or duties as required or assigned

Requirements

• A bachelor’s degree or other form of secondary education is preferred, commensurate work experience will also be considered
• A high school diploma or GED is required
• Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate
• The ability to read and comprehend moderate to advanced instructions and correspondence
• The ability to write moderate to advanced correspondence within professional etiquette standards
• The ability to effectively present information in one-on-one and group situations

Benefits

• competitive base salary
• annual bonus plan
• exceptional benefits package