Provide help desk support for on-site and remote employees.
Work in an Active Directory 2016 environment.
Troubleshoot problems with file services, print services, IP Telephony devices, and cell phones.
Maintain a broad knowledge of operating systems and hardware.
Install, configure, and maintain computer workstations and laptops.
Perform hardware and software upgrades as required.
Perform other related duties as assigned.

1-3 years of experience with PCs, printers, laptops, and some server experience.
Excellent communication skills both verbally and written.
Ability to be on a rotating on-call schedule that includes weekends and holidays.
Advanced knowledge of Windows 10 Professional operating systems.
Advanced troubleshooting knowledge of Microsoft Office Suite 2019 and O365.
Working knowledge and troubleshooting of standard desktop applications.
Minimum knowledge of network security, understanding of vulnerabilities, and countermeasures.
Knowledge of Cat 5e or higher cabling and troubleshooting.
Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge.
Ability to maintain confidentiality with sensitive customer and internal information.
Ability and desire to learn new skills quickly.
Offer ideas, suggestions, and seek processes to be the best in our industry.

10 Paid Holidays
Flexible Time Off
401(k) Company Match
Health, Dental, and Vision Insurance
HSA and FSA
Disability & Occupational Accident Insurance
Company-Paid Life Insurance Policy
Employee Assistance Program (EAP)
World-class paid training program for you to learn the skills for long term career success

IT Support Specialist

Key skills