Key skills
ServiceNowAgile
About this role
Role Overview
- Provide and socialize domain, architecture, and technical projects to the business
- Provide strategic recommendations on technical best practices and industry trends
- Analyze and estimate the time required to design, develop and implement technical solutions
- Participate in business requirements meetings and provide a framework and inputs for developers to operate within
- Prepare flows and workflows for overall solutions
- Collaborate with business stakeholders and members of the platform team
- Know end-to-end ServiceNow modules and solutions
- Interface with business subject matter experts where required
- Develop system documentation, including design documents, process flows, and secure development standards
- Define the architecture of ServiceNow implementations and oversee their successful deployment
- Host Design Authority meetings to review technical solutions for approval
- Propose integration methodologies with other systems as required
- Develop Visio diagrams and high/low-level designs
- Manage upgrade cycles
- Evangelize and implement new release functionalities to add business value
- Review instance performance and propose improvements to the end-user experience
- Manage all security and audit related activities compliant with a SOC 2 environment
Requirements
- Deep knowledge of ServiceNow solutions
- 5+ years’ experience in an Enterprise environment with multiple integration points
- 5+ years’ experience in the design and implementation of ServiceNow solutions
- 5+ years’ experience in architecting and deploying large-scale ServiceNow solutions
- Strong analytical skills to identify problems and recommend solutions
- Excellent understanding of ITIL processes
- 5+ years’ experience with web technologies
- 5+ years’ experience with industry standard productivity tools (Excel, Visio etc.)
- Fluent verbal and written English skills are essential
- Experience collaborating with virtual teams across multiple regions.
- Experience using mainstream development methodologies e.g. waterfall and agile
- Expert-level diagramming (Visio)
- Natural communicator: Able to engage your stakeholders, colleagues, and team members in a natural way both verbal and written. You speak clearly, coherently and are persuasive. You foster an environment where people feel free to communicate.
- Experienced facilitator, prepare and facilitate interviews and workshops, being creative in choosing the right format to ensure stakeholder buy-in.
Tech Stack
- ServiceNow
Benefits
- Competitive salary
- Highly competitive compensation package
- Excellent benefits
- Professional development opportunities
- Supportive and inclusive environment