Provide human resources support to our internal customers in EMEA
Focus on supporting languages in Italian, French, English, and may assist in additional activities translation support for policies and documentation
Process day to day HR related inquiries and transactions received through various channels
Use a Case Management tool to enter, track and respond to all activities efficiently, professionally and in a welcoming manner
Deliver first call resolution and provide high quality customer support that meets expected service levels and business performance goals
Proactively identify and recommend improvements on processes, procedures and system functionality as part of efforts on Continuous Improvement
Perform various HR tasks, including: Pre-employment activities, Coordination of incoming and outgoing employee administration, Employee and HRIS Data administration, Employee issues/inquiries on benefits, HR policies, compensation etc., Leave of absence and vacation administration, Training inquiries, Generation of HR related reports

Bachelor background in Human Resources or similar
minimum of 3 years’ related experience in a service environment, HR Shared Services or HR Operations experience preferred
Experience in a manufacturing environment beneficial
Knowledge of Italian labor law required
Experience with case management system beneficial
Native or business level proficiency (verbal and written) in Italian and French
business level proficiency in English; basic Spanish is a plus
Outstanding customer focus including attributes of empathy, compassion and service orientation
Adaptability and flexibility which includes being open to change, as well as strong detail orientation
Excellent process orientation and savviness with technology which includes use of web-based platforms, case management, etc.
Ability to take ownership of tasks and work in a team environment to continuously improve results
Broad overview and knowledge of HR Operations and Employee life cycle are a plus
General knowledge of HR policies, processes practices and employment laws
Strong verbal and written communication skills

HR Representative – Italian, French

Key skills