Support customers, prospective customers, and partners with Leadfeeder-related questions and requests
Handle inbound conversations across live chat and email
Help customers adopt the product more effectively and get stronger outcomes from their usage
Follow up on open issues and keep cases moving toward resolution
Collaborate with internal teams to escalate and resolve product or technical issues
Maintain accurate customer records and keep internal systems and documentation up to date
Support operational workflows, including reporting, bug coordination, and GDPR-related removal requests during the transition phase
Contribute to team projects and continuous improvement initiatives that enhance the customer experience

Experience in a customer-facing B2B role
Experience working in a B2B SaaS environment
Strong written communication skills and confidence supporting customers across chat and email
Strong follow-through, attention to detail, and a solution-oriented mindset
A customer-first approach and the ability to communicate with clarity and empathy
Interest in marketing, sales, and how B2B teams use software to generate pipeline
Motivation to learn quickly and contribute as part of a collaborative support team

A high performing team that supports each other and celebrates success together
Flexible working hours as well as the possibility to work fully remotely or in one of our offices or in a hybrid model
Attractive benefits and rewards
Team events
Mental Health support with Auntie.

Customer Support Specialist

Key skills