Key skills
Active DirectorySalesforceAccount Management
About this role
Role Overview
- Provide Tier 1 application support for end-users and clients
- Handle a high volume of tickets for the Tier 1 support team
- Deal with tech/operational queries for internal/external GFS teams
- Basic triaging of issues reported
- Collaborate with Service Delivery and other internal teams
- Identify issues and liaise with the Product team as required
- Perform root cause analysis and debugging reported issues
- Create and write Service Desk Procedures and End User Manuals
Requirements
- Bachelor Degree in Information Technology, Computer Science or equivalent
- ITIL certification or a willingness to undertake
- Experienced in application support and Service Now ticketing tool
- Applications like SailPoint, Salesforce, Workiva, Windows OS, Microsoft Office, Microsoft Exchange, Active Directory account management and User access requests
- Ability to cope with rapidly changing circumstances in a dynamic environment
- Self-starting and self-motivated
- Result driven and always looking for improvement opportunities
- Willingness to learn and to upskill technical knowledge
Benefits
- Annual success-sharing bonuses or commission plans based on individual performance
- Range of support to colleagues with disabilities
- Global career opportunities
- Excellent benefits