Design, develop, configure, and enhance ServiceNow solutions in alignment with platform architecture and standards
Support end-to-end feature delivery, including development, unit testing, deployment support, and post-release stabilization
Implement enhancements, fixes, and configuration changes based on business and release requirements
Ensure adherence to ServiceNow best practices, coding standards, and governance guidelines
Provide ongoing O&M support to ensure ServiceNow platform stability and availability
Troubleshoot, analyze, and resolve incidents, defects, and service requests within defined SLAs
Perform root cause analysis for recurring issues and recommend corrective and preventive actions
Support platform upgrades, patching, and routine maintenance activities
Work closely with business stakeholders to understand requirements
Provide technical support and guidance to product owners and stakeholders
Collaborate effectively with global teams to coordinate development, testing, and support activities
Maintain technical documentation, configurations, and operational runbooks
Participate in code reviews, defect triage, and release readiness activities

Minimum 5 years of ServiceNow experience, including custom development and configuration
At least 2 years of experience with ServiceNow GRC/IRC
Strong ServiceNow scripting experience using JavaScript, HTML, CSS, XML, and REST/SOAP web services
Experience with Business Rules, Script Includes, UI Actions, and other scripted components of ServiceNow
Experience customizing the ServiceNow UI and Service Portal using UI Pages, CMS, CSS, and Service Portal widgets
Working knowledge of integrations and data migrations
Strong understanding of ITIL processes
Solid knowledge of ServiceNow administration settings with deep functional and technical expertise across the platform
Experience delivering medium to large-scale ServiceNow implementations
Ability to work effectively in an agile environment with continuous feedback
Demonstrated ability to troubleshoot and resolve complex technical issues
Comfort working under pressure in a fast-paced environment

ServiceNow Developer

Key skills