Background and understanding of technical cloud-based MSP workspace and environment
Debugging issues for various flavors of Windows, Linux, and Mac
Server administration (2008,2012,2016,2019)
Domain Controllers, Active Directory, DNS, DHCP
RMM tools (Kaseya, SolarWinds RMM, Ninja)
Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)
Alerts configurations and escalations (email, SMS, etc.)
Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc.)
Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)
Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)
OS patching/updating tools (SCCM, SCOM, WSUS, WDS)
Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)
Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc.)
Experience with Enterprise Antivirus Software (Sophos, TrendMicro)
Good understanding of software and hardware techniques for x86 virtualizations.
Analyze system logs and identify potential issues with computer systems
Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
Responsible for documenting the configuration of the system
Effectively multitask and manage competing priorities
Team player
ready to contribute whatever it takes or play any role on a team to get the job done
Intune management experience
O365 Products and MS CSP Portal: administering M365, licenses, tenants, subscriptions and operational best practices.

Service Support Engineer

Key skills