Configuring and setting-up workstations and laptops for our on-site customers
Answering internal and external customer inquiries for hardware and software issues and resolving problems swiftly
Managing the monitoring, support and troubleshooting for our infrastructure and operating issues involving failures, degradation and event-correlation
Initiating corrective actions to resolve connectivity and minimize downtime ensuring availability of our IT environment to customers
Developing detailed technical documentation and standard operating procedures to provide process and procedure information and best-practice
Collaborating with cross-functional technical teams and vendors to provide prompt problem escalation and resolution and reduce down-time

Have experience of backup procedures
Have experience with Office365
Have a good understanding and experience of software monitoring tools
Have excellent interpersonal skills and the ability to build effective working relationships with teams across our organization
Have great organizational skills when dealing with multiple priorities and issues
Have excellent troubleshooting skills and be able to resolve IT infrastructure and operational issues
Have good verbal and written communications skills and able to produce technical documentation and Standard Operating Procedures
Have experience of performing hardware and software installations, configuring desktops and laptops, and troubleshooting issues

Help Desk Tech

About this role