Serve as a dedicated point of contact, accompanying customers on their journey from sales closure through the entire lifecycle.
Cultivate deep, meaningful multi-threaded relationships, ensuring customer loyalty and trust with all key stakeholders for optimized product adoption.
Anticipate customer issues and proactively address them before they escalate.
Understand each customer’s unique needs, allowing you to suggest innovative solutions that enhance their success with our products.
Advocate for Virtuous by generating excitement about upcoming product launches and updates.
Provide strategic product support and comprehensive guidance on best practices.
Handle complex customer issues with efficiency and professionalism.
Take ownership of customer renewals and upsell cycles, meticulously managing the process from initial outreach through contract close.

Deep understanding of customer needs and a passion for ensuring their success with Virtuous products.
Experience in the nonprofit sector, understanding how nonprofits operate and fundraise.
Strong propensity for relationship building, enjoying forming and maintaining meaningful customer relationships.
Proven ability to identify and address customer issues before they escalate, demonstrating a proactive and solution-oriented approach.
Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and a unified customer-centric approach.
Strong technical acumen to provide product support and guidance.
Ability to identify upsell and cross-sell opportunities based on a deep understanding of the client’s use-case and needs.
Organizational skills, with the ability to prioritize effectively along with critical thinking abilities to balance customer needs with Virtuous' objectives.
Proficiency in working with CRMs, email marketing, and other technology.

Market competitive pay leveraging Carta data
Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)
401(k) retirement plan with company matching
50% match up to 6% of compensation after 90 days
We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO
Supportive time off including paid volunteer days and company holidays
Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
12 weeks primary parent leave, 4 weeks secondary parent leave
full pay (adoption as well)
We pride ourselves on Community and host exciting company outings and events.

Enterprise Customer Success Manager

Key skills