Digital Content Developer

Role Overview

• Responsible for assigned category and event content migrating across our customer platforms.
• Authorized to work in the Adobe Experience Management tool (AEM) and CMS, creating/building, scheduling and migrating content to QVC/HSN digital platforms.
• Supports day-to-day content development for the complete customer funnel: Homepage, Product Detail and the purchasing experience through customer cart.
• Create targeted Adobe Target campaigns via HTML, CSS, and JavaScript as well as knowledge of audience creation within Target.
• In partnership with cross-functional teams including UX and IT, enforces platform standards and processes.
• Supports day-to-day compliance with key performance metrics including page load and weight, URL best practices and redirects.
• Responds to INRs in real time, partnering with IT to solve website and app issues in the moment in order to preserve the customer experience.
• Follows up with sr. leadership to explain issues and their resolution.
• Manages the cadence of hourly offer updates on customer-facing digital platforms when required.
• Collects and distills strategic direction and insights from key stakeholders: eCommerce, eMarketing, Copy, Design, UX, QA, UAT, Testing, and IT.
• Provides technical expertise when working with Marketing and eCommerce teams in developing site and app content campaigns, A/B testing, new features implementation, and platform roll-out.
• Identifies root cause issues within AEM/CMS and leverages expertise to identify and prioritize high-value platform enhancements.
• Finds and communicates opportunities for tool enhancements that allow the team to be more efficient.
• Authors detailed user documentation that serves as a how-to document for team members how to engage with AEM/CMS functionality.
• Supports digital content team members with training, troubleshooting, and building content in some cases.
• This position has 24-hr. on-call responsibilities on a rotating basis.
• Responds to INRs immediately and works alone or with IT to find a solution in real time.

Requirements

• Must have well-balanced sense of business, technology, information architecture, and UI design.
• Must be able to work between Wednesday-Saturday from 3pm until 1am.
• Understands capabilities of Web browsers and the constraints involved in designing and developing for online and multimedia platforms.
• Ability to hand-author HTML and CSS to W3C standards (without relying on an editor).
• Proficient Understanding: JavaScript, JQuery, HTML, CSS, and JSON.
• AJAX, PHP, JSP, broadband technology, video streaming, interactive TV, and other Internet technology a plus.
• Excellent interpersonal and customer service skills; ability to work well within a team and on your own.
• Excellent organizational skills with the ability to handle multiple tasks simultaneously; attention to detail and commitment to excellence.
• Ability to make oral and written presentations.
• Ability and confidence to present opinions and thoughts in a clear, unbiased manner.
• Must possess leadership skills.
• Must be a good motivator.
• Strong collaborator with the ability to engage multiple stakeholder.
• Able to work in a fast-paced, deadline-driven environment with ever-changing priorities and demands.

Tech Stack

• AEM
• JavaScript
• jQuery
• PHP

Benefits

• competitive compensation
• paid time off
• employee assistance program
• parental leave
• paid volunteer hours
• amazing company discounts
• health care benefits starting on day 1
• 401(k)
• tuition reimbursement benefits