Key skills
SalesforceLeadershipStakeholder ManagementChange ManagementCommunication
About this role
Role Overview
- Lead the service strategy and roadmap
- Manage and develop processes and IT solutions
- Identify and gather change requests from the business
- Drive domain board meetings and coordinate user training
- Maintain a network of key users within the service organization
- Actively communicate and consult on key changes and deployments
- Suggest and participate in process improvement projects
Requirements
- Minimum of 5 years' experience in Service & Process management, Technical & Customer support roles with international operations exposure
- Strong understanding of data models, coupled with a proactive, solutions-oriented mindset
- Demonstrated customer focus, continuous improvement orientation, and commitment to quality work
- Excellent communication, leadership, and stakeholder management skills within the organization
- Proficient in working with MS Office applications and experienced with Salesforce
- Service-minded attitude, adept at process thinking, change management, and propose improvements
- Strong analytical mindset with a data-driven approach to problem-solving
Benefits
- Freedom to take initiative and make a real impact in a growing global business
- An environment of trust and respect with space to explore and fail
- A network of specialists who are always willing to help
- A healthy work-life balance and flexible working arrangements
- Endless possibilities to keep learning: access to Linkedin Learning and Busuu language learning
- Opportunities for internal growth and encouragement