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Collections Specialist at LawPay | JobVerse
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Collections Specialist
LawPay
Remote
Website
LinkedIn
Collections Specialist
Colombia
Full Time
3 hours ago
No Sponsorship
Apply Now
Key skills
AI
Salesforce
Communication
About this role
Role Overview
Maintain accurate and detailed records of collection activities in the company’s database.
Consolidate reporting from various databases in Excel on a routine basis.
Monitor customer accounts to apply or lift holds based on collection activity.
Respond to and communicate with merchants regarding inbound inquiries in a timely and professional manner.
Collaborate effectively with internal teams to resolve account-related issues and ensure smooth workflow.
Escalate unresolved issues to senior collections staff or management.
Assess customer accounts for high-risk factors and report findings to management, contributing to risk mitigation efforts.
Perform other duties as assigned.
Requirements
High school diploma or equivalent; associate degree preferred.
Strong verbal and written communication skills.
Basic math and problem-solving skills.
Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and Google Docs.
Strong organizational skills with attention to detail.
Experience and/or knowledge of Salesforce.
Outstanding problem-solving skills; “can-do” attitude and resourcefulness, combined with the ability to propose solutions.
Exemplary analytical and communication skills.
Comfortable working in a fast-paced environment; ability to pivot as business priorities shift.
Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.
Benefits
Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)
Staff Referral Bonus – Rewards for referring great candidates to the 8Team
Paid Sick Leave – Covered from day one, with EPS support after the 2nd day
Flexible Time Off (FTO) – Up to 15 paid days off per year
Parental Leave – Maternity and paternity leave in line with Colombian law
Company Holidays – Paid time off for all official Colombian public holidays
Apply Now
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