Maintain accurate and detailed records of collection activities in the company’s database.
Consolidate reporting from various databases in Excel on a routine basis.
Monitor customer accounts to apply or lift holds based on collection activity.
Respond to and communicate with merchants regarding inbound inquiries in a timely and professional manner.
Collaborate effectively with internal teams to resolve account-related issues and ensure smooth workflow.
Escalate unresolved issues to senior collections staff or management.
Assess customer accounts for high-risk factors and report findings to management, contributing to risk mitigation efforts.
Perform other duties as assigned.

High school diploma or equivalent; associate degree preferred.
Strong verbal and written communication skills.
Basic math and problem-solving skills.
Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and Google Docs.
Strong organizational skills with attention to detail.
Experience and/or knowledge of Salesforce.
Outstanding problem-solving skills; “can-do” attitude and resourcefulness, combined with the ability to propose solutions.
Exemplary analytical and communication skills.
Comfortable working in a fast-paced environment; ability to pivot as business priorities shift.
Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)
Staff Referral Bonus – Rewards for referring great candidates to the 8Team
Paid Sick Leave – Covered from day one, with EPS support after the 2nd day
Flexible Time Off (FTO) – Up to 15 paid days off per year
Parental Leave – Maternity and paternity leave in line with Colombian law
Company Holidays – Paid time off for all official Colombian public holidays

Collections Specialist

Key skills