About this role

Running daily reports and assisting in maintaining accurate and detailed records of collection activities in the company’s database.
Assist in consolidating reporting from various databases in Excel on a routine basis.
Escalate unresolved issues to senior collections staff or management.
Assess customer accounts for high-risk factors and report findings to management, contributing to risk mitigation efforts.
Update customer accounts as directed.
Perform other duties as assigned.

High school diploma or equivalent; associate degree preferred.
Strong verbal and written communication skills.
Basic math and problem-solving skills.
Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and Google Docs.
Strong organizational skills with attention to detail.
Experience and/or knowledge of Salesforce.
Outstanding problem-solving skills; “can-do” attitude and resourcefulness, combined with the ability to propose solutions.
Exemplary analytical and communication skills.
Comfortable working in a fast-paced environment; ability to pivot as business priorities shift.
Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Temporary Collections Assistant

Key skills