Serve as the primary point of contact for venue General Managers, box office directors, and marketing teams across the North American Managed Venues portfolio
Oversee on-sale execution, holds management, event builds, settlements and ensure consistent, high-quality ticketing operations
Serve as the on-site Box Office representative for major events requiring additional leadership support
Lead the onboarding of new Legends-managed venues
Design and implement a comprehensive Box Office Audit program across the North American managed venue portfolio
Manage the ongoing execution and continuous improvement of the Audit program
Serve as an operational business partner to the Legends Central Booking Team
Oversee the full North American ticketing pricing structure across the portfolio
Partner with ticketing providers to ensure fee structures comply with applicable federal, state, and local regulations
Identify and execute opportunities to optimize fee configurations, ticket sale conversion, and platform utilization to strengthen commercial performance
Partner with the Legends Strategy and IQ teams to enhance ticket sales tracking, pacing reporting, and revenue analytics across the portfolio
Proactively surface risks, emerging trends, and commercial opportunities to senior leadership in a timely and well-structured manner

Bachelor’s Degree in a relevant field
7+ years of progressive experience in ticketing and box office operations within the live entertainment industry
Demonstrated familiarity with major ticketing platforms, including Ticketmaster, AXS, SeatGeek, Etix, and comparable systems
Experience working alongside major promoters (Live Nation, AEG, etc.) strongly preferred
Ability to manage a large, geographically distributed portfolio of venues and events simultaneously
Strong commercial, financial, and analytical acumen with a track record of driving operational and revenue performance
Willingness and ability to travel across North America; estimated 40%
Self-directed with strong judgment and the ability to operate independently in a fast-paced, high-volume environment
Flexibility to work irregular hours, including evenings and weekends, as event schedules require.

Regional Director – Ticketing

Key skills