Serve as the single-threaded business owner for assigned strategic customers, leveraging knowledge of Symbotic products and services to address evolving customer needs.
Partner with site General Managers to assess system performance and develop change management plans that improve throughput, reliability, and operational stability.
Identify technical, operational, and process gaps and collaborate with engineering, product, and customer success teams to seize opportunities and prioritize solutions.
Drive the incubation and rollout of new strategic operational capabilities to improve operating models across the network.
Develop and maintain scalable KPIs and metrics across people, processes, and systems to generate actionable insights.
Lead cross-functional meetings and working sessions, both virtual and in person, to align stakeholders and drive initiatives forward.
Adapt quickly to changes in customer strategy, internal priorities, and organizational direction.
Build deep system knowledge across maintenance, operations, software, controls architecture, and system engineering.
Lead, mentor, and develop a high-performing team focused on operational excellence and customer outcomes.
Foster a culture of accountability, collaboration, and continuous improvement.

Bachelor's degree in business, Industrial Engineering, Operations, or a related field; Master's degree preferred.
Minimum of 10 years of experience in operations management, operations engineering, operations strategy, or similar functions.
Significant experience in customer-facing roles supporting complex operational environments.
Minimum of 3 years of experience working with automation, robotics, or highly automated systems, or equivalent exposure.
Proven ability to lead change across multiple teams or sites and influence without direct authority.
Strong analytical skills with advanced proficiency in Excel and PowerPoint.
Experience with SQL, Python, or other data tools is a plus.
Excellent communication and relationship-building skills with the ability to engage effectively across technical and non-technical audiences.

Director of Operations Strategy – Continuous Improvement

Key skills