Client Services Account Manager

Role Overview

• The Client Services Account Manager manages a book of business of workers' compensation policyholders with an estimated annual premium (EAP) of $250K and above.
• Support new business growth through active participation in Client Services activities.
• Services existing accounts and manages onboarding of new business for assigned accounts.
• Provides ongoing consultative account management services and maintains documentation of all policyholder/broker activities in Company databases.
• Territory: Northeast/Maine to Maryland.  Primary States: Pennsylvania, New York, New Jersey.
• Minimum travel required: 2 days per quarter to Horsham, PA office.  Must be available to travel to onsite Claims reviews within territory as needed.

Requirements

• EDUCATION: Bachelor's degree from an accredited four-year college or university required.
• LICENSES AND CERTIFICATIONS: One or more of the following preferred: Workers Compensation Claims Administrator (WCCA); Claims Practitioner in Workers Compensation (CPWC-IND); Associate in Risk Management (ARM); Chartered Property Casualty Underwriter (CPCU); Self-Insured Certificate. Valid United States driver's license in good standing required.
• EXPERIENCE: Minimum of 3 years of workers compensation claim handling or Claims customer service experience required. Must have experience participating in Claims reviews and communicating/collaborating with internal and external customers.
• LANGUAGE ABILITY: Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information and respond to inquiries from internal and external customers.
• MATH ABILITY: Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• REASONING ABILITY: Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• TECHNICAL KNOWLEDGE: Strong workers’ compensation industry knowledge required.

Benefits

• Hybrid Work Schedule (up to 2 days work from home)
• Paid Time Off
• Paid Holidays
• Immediate Vesting of Retirement Savings + Company Match
• Group Health Insurance (Medical, Dental, and Vision)
• Life and AD&D Insurance
• Long Term Disability Insurance
• Hospital Indemnity Insurance
• Accident and Critical Illness Insurance
• Flexible Savings Accounts
• Paid Community Volunteer Day
• Employee Assistance Program
• Tuition Reimbursement Program
• Employee Referral Program
• Diversity, Equity and Inclusion Program