IT Account Manager – Expatriate

Role Overview

• Ensure high-quality management of a portfolio of clients, guaranteeing their complete satisfaction.
• Act as the client's primary point of contact with a proactive, personalized approach.
• Provide regular client follow-up through meetings, progress updates, and steering committees.
• Analyze available client data and produce reports, summaries, and clear, actionable plans.
• Serve as the client's voice internally within a continuous improvement framework by identifying friction points and areas for improvement, and driving enhancements across our teams.

Requirements

• Master’s degree (Bac+5) in management, marketing, data, or computer science (or equivalent)
• At least 3 years of experience in a Customer Success Manager (CSM) role
• Solid understanding of information systems (system & network infrastructures, office & collaboration applications, business applications, etc.)
• Excellent spoken French (minimum C1)
• Strong customer service orientation, excellent interpersonal skills, and commercial acumen
• Excellent communication skills by phone and in videoconferences (Teams)
• Good spoken English (minimum B2)

Benefits

• Access to online training
• Opportunities to participate in establishing our agency in Antananarivo (Tananarive)