Senior Manager, Digital CX – AI
Bucharest, București, Romania
Full Time
1 hour ago
No Sponsorship
Key skills
AIGenerative AICommunication
About this role
Role Overview
- Lead technical transformation of enterprise-scale customer experience environments
- Shape solution strategy and oversee delivery programs
- Partner closely with clients to translate business priorities into technology-enabled outcomes
- Guide teams through end-to-end execution
- Mentor senior talent and refine delivery standards
Requirements
- 10+ years of experience in Data & AI and/or software engineering
- Experience leading large-scale AI and/or CX transformation initiatives
- Strong understanding of Generative AI and its enterprise applications
- Proven success leading globally distributed teams
- Exceptional communication and facilitation skills
- Fluency in spoken and written English
Benefits
- Flexible working capacity
- Mentorship opportunities
- Organizational development activities