About this role
Role Overview
- Manage, organize, and maintain NEO Home Loans’ centralized knowledge and training ecosystem
- Ensure all learning materials, operational resources, policies, job aids, and multimedia assets are accurate and user-friendly
- Maintain and organize NEONet for intuitive user experience
- Manage page structure, navigation, templates, and labeling
- Support user access and permissions
- Continuously improve page layouts and visual standards
- Manage and maintain NEO learning materials
- Publish and update content within NEONet
- Maintain a comprehensive asset inventory
- Edit and format content for clarity and consistency
- Support quarterly and annual content review cycles
- Identify gaps and optimize content based on feedback
Requirements
- Exceptional attention to detail
- Strong content organization skills
- Understanding of mortgage operations
- Disciplined approach to content governance and quality assurance
- Ability to manage multiple priorities while maintaining a high standard of accuracy, clarity, and usability.
Benefits
- Flexible work arrangements
- Professional development opportunities