Ensure the best experience for customers, from onboarding through daily adoption, providing proactive guidance for optimal platform use
Conduct onboarding, follow-up routines, and communication with our new customers
Assist the product team in continuously improving the platform by collecting customer feedback and seeking ways to increase engagement and delivered value
Monitor KPIs and prevent customer churn
Identify more efficient ways to unblock customers' implementation journeys, using technology, automation, and AI to accelerate adoption and reduce friction during implementation

Degree in Civil Engineering or Architecture
Previous experience in customer experience operations, preferably in technology or SaaS companies (a plus)
Excellent verbal and written communication skills
Investigative and curious mindset for problem solving
Interest and familiarity with AI and automation tools, applying them daily to increase productivity and improve processes
Empathy to understand and guide customers
Strong organizational and time-management skills

Competitive compensation relative to market
Opportunity for equity participation
Relaxed work environment with many growth opportunities and support to develop your career
Semiannual in-person company gatherings
Gympass
Birthday day off
Remote and flexible work
Freedom to propose new ideas and take on significant responsibilities

Customer Success, Civil Engineering and Architecture

Key skills