Ensure the best possible customer experience from onboarding through daily adoption, providing proactive guidance for optimal use of the platform;
Conduct onboarding, follow-up routines, and communications with new customers;
Support the product team in the platform's continuous improvement by collecting customer feedback and identifying opportunities to increase engagement and delivered value;
Monitor KPIs and prevent churn within the customer portfolio;
Continuously seek ways to optimize team processes and routines, using automation, AI, and no-code platforms to increase efficiency and scale customer support.

Bachelor's degree in Civil Engineering or Architecture;
Previous experience in customer experience/operations, preferably in technology or SaaS companies (a plus);
Excellent verbal and written communication skills;
Investigative, curious mindset for problem solving;
Interest in and familiarity with AI and automation tools, applying them daily to increase productivity and improve processes;
Empathy to understand and guide customers;
Strong organizational and time-management skills;

Competitive market-based compensation;
Opportunity for equity participation;
Relaxed work environment with many growth opportunities and support for career development;
Semi-annual in-person social events;
Gympass;
Birthday day off;
Remote and flexible work;
Freedom to propose new ideas and take on significant responsibilities.

Customer Success Analyst – Civil Engineering, Architecture

Key skills