Senior EHR Trainer

Role Overview

• Manage and implement EHR system curriculums based on position-specific workflows.
• Collect data from customer satisfaction surveys to continuously evaluate course effectiveness. Utilize data to update and improve existing materials.
• Deliver content for instructor-led training (ILT) in accordance with enterprise standards.
• Deliver content for Optimization sessions in accordance with enterprise standards.
• Encourage classroom participation and facilitate change management for target audiences.
• Discover and apply customer needs/business knowledge to ensure client satisfaction of delivery outcomes.
• Prepare instructional aids and plans and determine training objectives and goals.
• Formulate training outlines and determines instructional methods, utilizing knowledge of specific training needs and effectiveness of such individual methods as individual training, group instruction, over the shoulder support, and virtual training.
• Evaluate effectiveness of training and development programs and utilize relevant evaluation data to revise or recommend changes in instructional objectives and methods.
• Coordinate or perform administrative functions necessary to deliver and document training programs.
• Provide formal and informal implementation guidance, integration, and change management support tasks (on the job training, formal and informal classroom, and over the shoulder training) in a dynamic and interpersonal setting to support functional users (medical and dental providers) requiring assistance in implementing, using, and integrating EHR solutions into the military medical clinical business process.
• Maintain an appropriate degree of knowledge, skill, and ability to provide functional support and perform system status checks as needed during system trouble ticket resolution.

Requirements

• A minimum of five (5) years experience in supporting computer information systems training, tools, software installs, and upgrades; preparing classrooms, facilities, and necessary equipment for classes; delivering classroom instructor led, one-on-one, and structured on the job training.
• A minimum of two (2) years’ experience training personnel on Cerner Millennium Electronic Health Record Software.
• Cerner Millenium training certification
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Must be fluent in verbal and written English and English medical terminology

Benefits

• PTO available to use immediately upon joining (prorated based on start date)
• Paid parental leave
• Individual and family health, vision, and dental benefits
• Annual budget for training, professional development and tuition reimbursement
• 401(k) plan with company match fully vested after 60 days of employment