be the face of Autotrader in the Midlands region supporting Independent retailer customers
take accountability to fully understand customers' objectives and provide guidance and advice
collaborate with different stakeholders within customers' businesses and within Autotrader
support customers’ needs proactively
use Autotrader’s data and insights to influence decision-making, drive digital performance, and deliver commercial results
educate customers to offer the right digital products to drive growth and efficiencies
use strong presentation skills, storytelling with data, clear visual design, and audience-led narratives to simplify complex insights
have a direct impact on customers’ businesses and the future of digital retailing

Proven experience in B2B account management role owning a customer base
Track record of achieving commercial KPI’s such as; driving revenue growth, product uptake, and retention
Strong commercial acumen
able to spot growth opportunities and mitigate risk through effective questioning and listening
Confidence communicating with a range of customers and influencing decisions, developing long-term partnerships
Experience turning data and insight into actionable recommendations
Confidence in contributing to continuous improvement by sharing best practices and customer feedback internally
Organised, proactive, and comfortable managing multiple priorities
Passion for customer success and digital transformation
Strong collaborator, working closely with the wider team to share insights and drive better outcomes for our customers

Account Manager

Key skills