Senior Manager, Operations

Role Overview

• Oversee operations, and business strategy utilizing cross-functional departments to meet strategic objectives
• Perform data analysis from a variety of data sources to evolve the metrics used to measure effectiveness and return on investment of all current and new product activity
• Collaborate with staff to identify internal and external customers and their expectations, initiate process changes to increase quality, decrease costs and improve staff, provider and member satisfaction
• Oversee all work flows of the departments while maintaining production and quality standards
• Ensure compliance with all related laws, regulations and executive orders
• Review and analyze reports, records and directives, and confer with staff to obtain data required for planning work function activities
• Assist in the establishment of the departmental strategies and objectives
• Explore new approaches to work processes by utilizing quality improvement techniques to eliminate waste and re-work
• Performs other duties as assigned
• Complies with all policies and standards

Requirements

• Bachelor's degree in Management, Business Administration, related field or equivalent experience
• 6+ years of operations experience
• Experience with managed care, insurance, Medicare or Medicaid preferred.

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• flexible approach to work with remote, hybrid, field or office work schedules