Senior Support Engineer, SAP – HR/Payroll

Role Overview

• Provide exceptional remote-based support for mission-critical SAP HR/Payroll applications as part of our global customer support team.
• Solve customer issues using methodical troubleshooting based on expert knowledge of SAP HR/Payroll functionality and technology in complex ERP environments.
• Work closely with customers as issues arise to understand their needs, support business change and deliver a consistently high-quality customer experience.
• Provide remote-based support for all aspects of the functional and technical features of SAP HR/Payroll including SAP Payroll and Time Management configuration.
• Support UK Local Government issues including Multiple Employment, LGPS and Teachers Pension, RTI and EOY.
• Develop application break fixes for critical product defects.
• Manage one or more key assigned accounts as a technical/functional advisor.
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes to improve the client experience.

Requirements

• Bachelor’s degree in computer science or related field or equivalent professional experience.
• 10+ years relevant SAP experience is essential, particularly with all aspects of UK and Ireland SAP HR/Payroll, Personal Administration, Time Management, Organisation Management.
• Local government payroll experience is also required.
• At least 5 years 'hands-on' implementation experience in the UK with at least two full life-cycle implementations.
• 5+ years direct support of application end-users in a Corporate environment.
• Extensive and in-depth knowledge of all aspects of SAP Payroll and Time Management configuration.
• UK and Ireland payroll statutory regulations, PCR and schema abilities, payroll/finance integration, absence processing including sickness, maternity, paternity, and shared parental leave.
• Ability to support UK Local Government issues including Multiple Employment, LGPS and Teachers Pension, RTI and EOY skills would also be highly desirable.
• Country-specific HR / Payroll knowledge of other European or Middle East countries is desirable.
• Good working knowledge of ESS/MSS, HR Forms including payslips, and Travel Management is desirable.
• The ideal candidate will be fluent (speaking / reading / writing) in English.
• Proficiency in another European language is preferred but not required.
• Deep working knowledge and understanding of supporting business processes.
• Analytical, logical problem resolution skills.
• SAP certification(s) preferred.
• Knowledge of localizations: architecture, implementation and key functionality.

Tech Stack

• ERP

Benefits

• Compensation, bonuses, and benefits to match the skills of our top-performing team members.
• Remote work options.