Senior Instructional Designer, Customer Education

Role Overview

• Translate content plans from the Lead Customer Education Strategist into polished, outcome-based courses and learning paths for Harvey Academy, spanning e-learning modules, instructional videos, interactive exercises, and one-pagers.
• Design detailed storyboards, scripts, and course outlines that translate complex technical product concepts into clear, accessible learning experiences for diverse audiences.
• Produce high-quality instructional videos end-to-end, from scripting and storyboarding through filming and editing.
• Collaborate with the Video Content Creator to ensure consistency in tone, narrative, and pedagogy.
• Partner with the Learning Designer to align on content standards, divide workload across the Academy curriculum, and maintain a consistent learner experience.
• Apply adult learning principles, UX-for-learning best practices, and instructional design frameworks to maximize clarity, engagement, and knowledge retention across all content.
• Help maintain and organize Harvey Academy’s learning platform, including updating courses, ensuring content accuracy, and managing learning path updates tied to new product features and release cycles.
• Collaborate with Product, Engineering, and User Operations teams to stay current on product capabilities and translate technical features into accessible learning materials.
• Analyze learner feedback and content analytics to refine course effectiveness, identify content gaps, and continuously improve the learner experience.
• Maintain and improve Harvey’s content systems — applying existing templates and standards while surfacing opportunities to streamline and strengthen them.
• Support broader customer education initiatives that strengthen Harvey’s self-serve learning ecosystem and contribute creative ideas to elevate the overall program.

Requirements

• 5+ years of experience in instructional design or educational content development for technical SaaS products.
• Proven experience in video production, including scripting, filming, and editing high-quality educational content.
• Strong writing skills with experience creating training materials across a range of formats.
• Deep familiarity with adult learning theories, instructional design frameworks (e.g., ADDIE, SAM), and microlearning principles.
• Active use of AI tools (e.g., ChatGPT, Claude, Gemini) to accelerate content creation, scripting, and research; comfort integrating AI into day-to-day instructional design workflows.
• Hands-on experience with LMS platforms and e-learning authoring tools (e.g., Skilljar, Docebo, Articulate 360, Camtasia, Synthesia).
• Ability to create educational content for both technical and non-technical audiences, with a working understanding of APIs and technical concepts.
• Strong execution skills with attention to detail and ability to work independently within strategic direction.
• Excellent communication and collaboration skills, with experience working cross-functionally across Product, Engineering, and User Operations.
• A portfolio demonstrating a range of instructional content, including video, interactive modules, and written materials.
• Bonus: Experience creating educational content for regulated industries such as legal, financial services, or healthcare.
• Bonus: A degree in Instructional Design, Educational Technology, Learning Sciences, or a related field.

Benefits

• Comprehensive health, dental and vision coverage
• Retirement benefits (401k match up to 4%)
• Flexible PTO
• Participation in equity plan