Troubleshoot and resolve LAN and WiFi connectivity issues, including, but not limited to, switches, routers, and cabling
Resolve Trouble tickets generated through ServiceNow
Document troubleshooting steps and solutions for future reference
Assist Tier 1 support in diagnosing and resolving LAN-related problems
Provide Tier 2 support for LAN-related incidents and service requests escalated from Tier 1
Collaborate with Tier 3 LAN Engineers for complex issue resolution
Perform duties in support of the mission as directed by company’s Management
Typically performs all functional duties independently
Provide assistance of more senior positions and/or perform functional duties under the oversight of more senior positions
Ability to manage multiple projects and meet deadlines and prioritize and manage your own workload

A degree from an accredited College/University in the applicable field of services is required
If the individual's degree is not in the applicable field, then 4 additional years of related experience is required
5+ years of applicable network experience and support
Expertise in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol)
Strong troubleshooting and analytical skills – Layer 1 and 2
Understanding of LAN security standards and methodologies
Proven experience with LAN networking and other wireless solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, and Fortinet
Experience with ServiceNow or other ticketing systems
Proficiency with MS Office Suite, especially Excel and Teams
Excellent written and verbal communication skills
Proven ability to work independently and thrive in a fast-paced, rapidly changing environment
Continuous learning and staying up to date with the latest trends, technologies, and industry developments in the LAN Engineering field
Must be a US Citizen or Permanent Status Green Card holder
Must be able to obtain Public Trust Clearance
Must have lived in the US for the past 5 years
Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded.

Hybrid work schedule
Occasional on-call rotation
Federal Government background investigation for candidates without required clearance

Network Engineer – LAN/WiFi

Key skills