Translate complex data into actionable insights, delivering clear results and recommendations to all levels of business leadership
Lead, mentor, and develop a team of 5–7 Performance Analysts responsible for building, testing, and validating Key Performance Indicators (KPIs)
Oversee the design and implementation of advanced leading indicator metrics and analytical frameworks
Conduct deep‑dive analyses to identify emerging trends and root causes, presenting findings to Claims and Segment Executive Leadership
Develop a comprehensive understanding of claim processes and their impact on overall business performance
Actively participate in claims and business segment meetings to provide ongoing insights and guidance
Effectively manage competing priorities and deliver high‑impact results in a fast‑paced environment
Evaluate and adopt new tools, technologies, and analytical techniques to continuously enhance performance analytics

Minimum of five years of experience in analytic function (e.g., Finance, Operations, Claims, Actuarial, or Sales) within the insurance industry
At least two years of proven leadership experience with a track record of successfully developing and managing teams
Exceptional communication and presentation skills with the ability to convey technical concepts to executive leaders and Claims field leadership
Strong analytical skills, including the ability to draw meaningful insights from limited or imperfect data
Demonstrated success in developing innovative data solutions and translating complex analyses into compelling, actionable narratives
Highly collaborative with the ability to build and sustain strong, trusted working relationships
Disciplined, structured, and customer‑focused thought leader
Experience with data visualization and reporting tools such as Tableau or similar platforms
Strategic thinker with intellectual curiosity and a transparent, consultative approach to analytics
Self‑directed with sound judgment and strong decision‑making capabilities
Creative problem‑solver with a strong commitment to delivering results
Auto Bodily Injury experience or working knowledge of actuarial principles is strongly preferred
Bachelor’s degree in statistics, mathematics, actuarial science, or a related field preferred

Director, Performance Analytics

Key skills