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3rd Line Service Desk Engineer at Sourcefit | JobVerse
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3rd Line Service Desk Engineer
Sourcefit
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3rd Line Service Desk Engineer
Quezon City, Metro Manila, Philippines
Full Time
3 weeks ago
No Sponsorship
Apply Now
Key skills
Communication
About this role
Role Overview
Handle high-priority and technically complex escalations
Perform in-depth diagnostics and deliver long-term fixes
Lead root cause analysis and propose improvements
Mentor and support First and Second Line Engineers
Review escalated tickets for quality and compliance
Collaborate with Senior Infrastructure Engineers
Develop and maintain Knowledge Base documentation
Maintain accurate system and procedure documentation
Engage with clients on critical issues
Communicate advanced technical concepts to non-technical stakeholders
Monitor recurring issues and recommend changes
Requirements
Strong communication and analytical skills
Proven ability to work through complex problems
Confident communicator across multiple channels
Excellent organizational skills
Commitment to meeting SLAs
Proactive learner with a passion for technology
Willingness to pursue relevant certifications
Experience with Halo PSA, Datto RMM, and Backupify is nice to have
Strong understanding of ITIL practices and security fundamentals is an advantage
Benefits
Hybrid work arrangement
UK holidays observance
Apply Now
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