Assisting the patient with all aspects of the surgical process and pre-operative preparations
Educating and counseling patients regarding surgical options, including premium product offerings
Scheduling surgery and making all surgical appointments
Acting as a liaison between the office, surgical facility, patient, and the referring physician
Maintaining basic knowledge of surgeries performed at facilities
Reviewing all surgery paperwork to ensure necessary signed documents are received from the patient
Scheduling necessary appointments, as appropriate by specialty
Monitoring surgery schedules for cancellations/no-shows to ensure patient is contacted to reschedule
Collecting patient out of pocket money owed prior to surgery
Maintaining patient confidentiality at all times
Participating in on-going training and continued education
Encouraging a team-oriented environment
Performing any and all additional duties as assigned

High School Diploma or GED required
At least one-year of experience in a medical practice; refractive, surgical, aesthetic or ophthalmology specialties preferred
Experience in ophthalmology preferred
Must be comfortable discussing financial options and presenting payment plans
Excellent verbal and written communication skills
Ability to make decisions within established protocols and with minimal supervision
Detail oriented, reliable and able to multi-task in a fast paced, high-volume work environment
Demonstrated ability to meet deadlines.

Call Center Premium Surgery Counselor, Bilingual

Key skills