Utilize technical expertise and independent judgment to provide on-site servicing, installation, and repair of complex electromechanical equipment.
Support customers with operational or maintenance issues and address escalated technical and service-related concerns.
Diagnose failures in mechanical, hardware, software, and systems, and implement effective repairs to minimize downtime.
Prepare reports for analyzing product failure trends and serviceability issues.
Assist with on-site training and development of less experienced field service technicians and act as a key communication link between technical support, management, and the customer on technical matters and projects.
Show flexibility to travel as required to support business needs, including providing coverage for other Field Engineers during vacations or illnesses.

High school diploma or GED required.
An Associate degree or trade/technical school certificate/diploma preferred.
Minimum of four (4) years of relevant work experience, including at least two years in a field service environment.
Hands-on experience with electromechanical equipment is essential.
Previous experience in customer-facing roles is required.
Proficiency in electromechanical troubleshooting, understanding electronic principles, and working knowledge of computer systems, PCs, and networking is required.
Experience with solenoids, belts, rollers, bearings, pneumatics, and guides is a plus.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Apply company policies and procedures to complete routine tasks effectively.
Develop and maintain technical competence through formal training programs, on-site training, and hands-on experience.
Comply with company policies regarding confidentiality and customer procedures, including Custody and Control Procedures.
Promote high customer satisfaction by maintaining open communication and providing proactive attention to customer needs.

Electromechanical Field Service Technician III

Key skills