Provision and deliver computer systems and services, both on-premise and cloud-hosted solutions
Regularly perform migrations to Office 365 (email, SharePoint, OneDrive, Teams), server migrations to Azure, and implement various Azure technologies
Design and deliver secure cloud solutions in Office 365 and Azure
Architecture, design, system evaluation and analysis, and infrastructure assessments
Deploy and maintain tools and monitoring agents such as endpoint protection, vulnerability management, log collection, multifactor authentication, RMM, etc.
Track all activities, detailed case notes, and time entries within the Service Desk Ticketing system
Work with internal CyberSheath stakeholders to ensure key tasks and timeline are identified, on time, and on budget
Provide timely updates and feedback to the internal team and clients regarding project status and activities being on track.
Drive technical implementation tasks to completion by budgeted deadlines
Proactively communicate with clients to ensure requests are properly addressed
Collaborate with team members to troubleshoot onboarding implementation issues as they arise
Other duties as assigned.

Minimum of 7+ years’ experience in System Administration, including experience with Microsoft Windows Operating Systems, Microsoft Azure Administration, Server Management (Active Directory – Group Policy), Deployment and Migrations in a fast-paced MSP environment
Must have proven experience performing successful Office 365 email migrations and cloud, P2V, V2V server migrations
Must have experience with Intune enrollment and policies.
Intermediate networking experience (TCP/IP, routing, SSH, VPN)
Knowledge of automation tools and scripting
Knowledge of security tools, such as EDR, SIEM, MFA, DLP, AIP, etc.
Great analytical and problem-solving skills to troubleshoot complex systems and problems
Must have exceptional interpersonal and verbal/written communication skills
Amazing organization skills to balance and prioritize workloads.
Must be comfortable with leading technical discussions consisting of clients and CyberSheath personnel
Demonstrated ability to work in a team environment
Must be a U.S. Citizen and reside within the United States or its Territories

Helpdesk Engineer

Key skills