Staying aligned with emerging technologies and proposing innovative solutions
Building strong business cases to support the adoption of new technologies
Designing and delivering technical architecture for automation technologies
Integrating diverse technologies, tools, and platforms to meet use‑case requirements
Translating business requirements and process workflows into modular technical designs
Using programming and scripting languages to develop automation routines
Creating and executing unit and integration test cases
Collaborating with Architects to engineer new capabilities
Following Agile/SDLC processes and adhering to development best practices
Working with Automation Analysts, account teams, and customer teams to deploy automation workflows
Participate in code reviews to ensure compliance with standards and alignment with best practices
Ensuring automation routines meet technical design and performance expectations.

BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and experience
Good understanding of infrastructure services experience (Compute/ Storage/ Network etc..)
Experienced in automation programming and scripting languages
Good knowledge on ITSM and ITIL process knowledge
Proven expertise in designing and deploying automation routines
Good leadership, communication, and mentorship skills

ServiceNow Developer – Automation Tools

Key skills