Customer Service Executive

Role Overview

• Provide industry leading customer service through the accurate and timely processing of returns and delivery queries to protect and grow the customer relationship.
• Act as an advocate for the customer within TD SYNNEX relating to after sales management processes and procedures.
• Investigate, advise and resolve after sales queries, specifically around returns and delivery issues, acting as primary contact with the customer where appropriate.
• Own, respond to and ensure progression of queries within service level agreements.
• Adhere to company policy and procedures in relation to return and delivery related queries acting inside established delegation of authority.
• Improve query, delivery and returns efficiencies and minimise losses due to product returns and credit notes.
• Highlight and help to address root cause issues relating to after sales management queries.
• To promote the use of TD SYNNEX’s E Business customer service tools.
• Support other team members to achieve goals and maintain a strong teamwork ethos.
• To support the business by following all company policies and procedures and working to the TD SYNNEX shared values.
• Other ad hoc duties as required from time to time.

Requirements

• Prior experience of business and customer services processes.
• Track record of working successfully in a team environment
• Attention to detail
• Customer focused
• Excellent customer relations skills
• Excellent communication skills
• Excellent organisation skills
• Effective time management and prioritising skills
• SAP R3 (preferable)
• Working knowledge of Excel and Word an advantage

Benefits

• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.