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Senior Product Support Engineer at ISOutsource | JobVerse
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Senior Product Support Engineer
ISOutsource
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Senior Product Support Engineer
Bothell, Washington, United States of America
Full Time
2 hours ago
$75,000 - $90,000 USD
No Visa Sponsorship
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Key skills
Communication
About this role
Role Overview
Manage the full product deployment lifecycle, including implementation, configuration, and troubleshooting across diverse client environments
Support onboarding, offboarding, maintenance, and reactive service work following established processes and SLAs
Serve as a key point of contact for client and internal support requests via ticketing systems, phone, and email
Perform technical triage and diagnostics to identify and resolve issues efficiently
Collaborate with product vendors to research issues and implement effective solutions
Test new products, tools, and procedures to support onboarding, service delivery, and operational best practices
Create and maintain clear technical documentation for product operations and support processes
Provide mentorship and product-focused training to team members across varying experience levels
Partner cross-functionally to support product delivery, improve workflows, and enhance client outcomes
Act as a trusted advisor to both internal teams and clients on product capabilities and best practices
Track and document all work activities, ensuring accuracy and accountability
Perform other duties as assigned
Requirements
Proven experience supporting and maintaining Windows operating systems, network infrastructure, and virtualization platforms
Hands-on experience administering Microsoft 365 environments
Experience with enterprise backup, disaster recovery, and system performance monitoring tools
Strong troubleshooting and problem-solving skills across diverse technical environments
A client-centric mindset with a focus on delivering high-quality service
Excellent communication skills and the ability to work with both technical and non-technical stakeholders
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
A proactive, solution-oriented approach with a drive to improve processes and outcomes
A growth mindset and willingness to mentor and support others
Benefits
Competitive insurance benefits package includes health, dental, vision, life, and disability coverage.
401(k) & Employer match.
Generous Paid Time Off schedule.
Stocked snacks, sodas, coffee, and lots of treats (including healthy alternatives).
Monthly team activities, including trivia nights, holiday parties, and more.
Apply Now
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